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Επειδή παλιά συμμετείχα σε ένα πρόγραμμα υποστήριξης στο Netflix στις αρχές λειτουργίας του στην Ελλάδα
και είχα επικοινωνία με το αντίστοιχο support για τα θέματα τότε των Ελληνικών υποτίτλων το Ελληνικό interface στις συσκευές προχθές τους μίλησα μέσω chat για το θέμα εξόδου ήχου μέσω οπτικής εξόδου του Xiami TV box gen2.
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You
Dolby Digital 5,1 issue. Just have to report that there is an issue concerning the surround sound via optical output on certified Xiaomi TV box gen2 device. No issue using Xiaomi gen1 TV box. I have got in touch with Xiaomi sending them videos of the issue but there is no fix since today. After this they accepted that there is an issue but I had to send them videos of the problem.
I am using the app on my TV but it is getting old. so that is why I update to TV boxes. Older certified devices have been blocked from Netflix as from 28th of Febuary A scrutiny on this matter will be beneficial. Thank you
Hi, I am Kiran from Netflix Customer Service. I see that you have contacted about the "account issue", I will make every effort to assist you today. May I have your name and email address associated with your Netflix account ?
You
No I have no problems with my account
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Netflix IF I understand you are facing the issue with TV box gen2 device?
You Yes. The problem is mentioned above
kiran Netflix
May I Know if you checked the same Netflix account with other device like phone if working fine?
You
Everything is working fine. The surround sound from the particular box is the problem a known issue mentioned in forums. I just want Netflix to be aware of this.
kiran Netflix
Thank you for reporting this issue to us. We are with technical team is actively working to resolve it at the earliest how ever it will take 8 to 10 days
kiran Netflix
till that time you can stream with Xiaomi Gen1 box
kiran Netflix
>> I appreciate your patience!
kiran Netflix
I appreciate your cooperation!
kiran Netflix
>> Thanks for being so polite and understandable throughout the chat
kiran Netflix
Thank you for being the "BEST CUSTOMER" and part of NETFLIX : )
You
Thank you. That is what I am doing. Gen2 streams only stereo. No 5,1 icon on Netflix when using the optical output to receiver.
kiran Netflix
Noted
You
Bye bye
Από τον παραπάνω διάλογο κατάλαβα ότι τους είναι γνωστό το πρόβλημα αλλά αποκλείεται να φτιαχτεί εντός 8 - 10 ημέρες όπως λέει.
