17. Import, VAT & Customs
17.1 To ensure a better customer buying experience, custom clearance is handled by Ultra Online. You automatically authorise Ultra Online to make arrangements with customs on your behalf when you place order at Ultra Online. As the products are imported from oversea, it is easier for Ultra Online to manage this process. Ultra Online also utilizes reliable local courier companies to quickly deliver the order to your doorstep. With all the ease and convenience, the prices displayed on the website are final. There are no hidden charges and customs delay is reduced.
17.2 After 3 months of receiving the goods and clearing customs, Ultra Online will not be held responsible for any custom related fees. Once the goods have arrived for 3 months and customs are cleared, Ultra Online will not bear any further responsibilities or be held liable for any other custom related fees.