Hello
My name is Steven Mann I am a senior technical Engineer for ZyXEL
I would like to formally apologise for the lack of support and response you have received to your support enquiry
In the recent months, we have undergone a restructure of our support department
In this process we have broken our SLA’s on some tickets, In order to rectify this I would like to ask if you still require support? If so please reply and include any relevant updated information.
Sorry for any inconvenience caused.
Best Regards
Steven Mann