Ξέρω ότι είναι πολλά αλλά όποιος έχει όρεξη ας διαβάσει. Γιατί οι εταιρείες μας έχουν περάσει για γίδια. Φυσικά ενοείται ότι στην απάντηση μου εμαιλ τελικά δεν έλαβα ακόμα και από τους "Ευρωπαίους" για να μην νομίζεται δεν έχουν καμία διαφορά. Τα ίδια όταν διαμαρτυρήθηκα στην Mothercare UK μητρική εταιρεία της Mothercare εδώ για τις *3 τιμές στην Ελλάδα αλλά και γιατί δεν στέλνουν στην Ελλάδα αλλά σε όλη την Ευρώπη.
Πάρτε το χαμπάρι οι εταιρείες πάντα προστατεύουν το συμφέρον τους και ότι και να κάνουν αυτό τους νοιάζει πρώτα ακόμα και αν σου πετάξουν εσένα ένα ξεροκόμματο.
Dear all,
I don't care about the 35 euros. I care about the support you providing for one of your top products.
In any way you are telling me that if you buy a 2.500 euro projector and you find a bug in the firmware, something that is logical, you are not giving the client the option to update on his own the equipment but we must bring it to the service and pay 35 euros.
Can you image this for your mobile phone ? For your smart tv and for any other equipment you have ?
Really this is your official answer and the policy of your company ? If it is I will accept it, but you must accept that only for this I am not going to propose to anyone to buy a BenQ product or for my self.
Best Regards,
Ioannis xx(a loyal BenQ customer until now)
Actions
BenQ Customer E-Mail ([email protected])
Add to contacts
9/3/2013
To: ioannis.xx
Picture of BenQ Customer E-Mail
Dear Mr. Ioannis xx,
Thank you for contacting BenQ
Please be inform that by BenQ good-willing we are going to accept your projector for firmware upgrade as in-warranty operation.
Please bring your projector to CPI and they will take care of it.
With best regards,
Eduard Lupea
BenQ
03/09/2013 10:40 - wrote:
Technical Support Query
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Subject: Firmware Upgrade Charge
Dear all,
I would like to express my disappointment about the charge (35 euros) that Greek
Support – Service Company (CPI http://www.cpi.gr) wants for a simple firmware upgrade.
At October 2012 I have purchased a BenQ W7000+ from a physical store in Athens
(AudioShow http://www.audioshow.gr) for 2.600 euros. After contacting the local service
for a firmware upgrade in my projector which solves critical issues they informed
me that they will charge me 35 euro for the upgrade because the projector has not
been purchased from them.
I would like to have an official answer.
Product Information
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Product Line: Projectors
Model: W7000+
Serial Number: xx
Personal data
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
First name: Ioannis
Last name: x
Company:
Email: xxxxxxxx
Phone: xxxxxxxxx
Fax:
Address1: Peta 5 - 7
Address2:
Postcode: x
City: x
Region: 5
Country: 81
[Internal data: BQEcolo3|xxx.xxx.xxx.xxx]
Πάρτε το χαμπάρι οι εταιρείες πάντα προστατεύουν το συμφέρον τους και ότι και να κάνουν αυτό τους νοιάζει πρώτα ακόμα και αν σου πετάξουν εσένα ένα ξεροκόμματο.
Dear all,
I don't care about the 35 euros. I care about the support you providing for one of your top products.
In any way you are telling me that if you buy a 2.500 euro projector and you find a bug in the firmware, something that is logical, you are not giving the client the option to update on his own the equipment but we must bring it to the service and pay 35 euros.
Can you image this for your mobile phone ? For your smart tv and for any other equipment you have ?
Really this is your official answer and the policy of your company ? If it is I will accept it, but you must accept that only for this I am not going to propose to anyone to buy a BenQ product or for my self.
Best Regards,
Ioannis xx(a loyal BenQ customer until now)
Actions
BenQ Customer E-Mail ([email protected])
Add to contacts
9/3/2013
To: ioannis.xx
Picture of BenQ Customer E-Mail
Dear Mr. Ioannis xx,
Thank you for contacting BenQ
Please be inform that by BenQ good-willing we are going to accept your projector for firmware upgrade as in-warranty operation.
Please bring your projector to CPI and they will take care of it.
With best regards,
Eduard Lupea
BenQ
03/09/2013 10:40 - wrote:
Technical Support Query
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Subject: Firmware Upgrade Charge
Dear all,
I would like to express my disappointment about the charge (35 euros) that Greek
Support – Service Company (CPI http://www.cpi.gr) wants for a simple firmware upgrade.
At October 2012 I have purchased a BenQ W7000+ from a physical store in Athens
(AudioShow http://www.audioshow.gr) for 2.600 euros. After contacting the local service
for a firmware upgrade in my projector which solves critical issues they informed
me that they will charge me 35 euro for the upgrade because the projector has not
been purchased from them.
I would like to have an official answer.
Product Information
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Product Line: Projectors
Model: W7000+
Serial Number: xx
Personal data
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
First name: Ioannis
Last name: x
Company:
Email: xxxxxxxx
Phone: xxxxxxxxx
Fax:
Address1: Peta 5 - 7
Address2:
Postcode: x
City: x
Region: 5
Country: 81
[Internal data: BQEcolo3|xxx.xxx.xxx.xxx]
