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Amazon.co.uk
Your Account Amazon.co.uk
Message From Customer Service
Hi Nontas,
I'm sorry to hear about the difficulties you've experienced with your orders.
With regards to your email, I'll try my best to answers all of your queries.
Firstly, You’d like to know fixed delivery date for your order #026-3641712-7053933 and I've checked this for you, can confirm that the guaranteed delivery date for you order is Thursday, 28 December 2017. You'll receive your order by this date.
Secondly, About confusion in the payment card, Again I'd like to confirm that there is no confusion, we'll charged the same payment card ending with **-7761.
Further,
You was told that, you'll be charged after dispatching the order but now you can see that the charged has been taken from your account.
In this case, I'd like to inform that your order has entered the advance shipping process.I'd like to assure you that it is not a charge and is just an authorisation.
When you place an order, we request an authorisation for the total amount of an order, it appears to be charged on your bank statement but its an authorisation.
And about the previous order which you can see in order history, I'd like confirm that we have processed the refund for this order and it's not cancelled but you'll be not charged for it again.
If there is still something that I missed to mention or I could still do to make things easier for you, please let me know by replying to this email and we'll be happy to help you with every possibilities.
I personally appreciate your patience and understanding in this matter. We hope to seeing you again soon.
Take care!
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