Παραθέτω το e-mail το οποίο έστειλα στην Advance Acoustic και την απάντηση την οποία έλαβα:
>> Delivered-To:
[email protected]
>> Date: 8 Jan 2007 15:22:18 -0000
>> To:
[email protected]
>> Subject: Contact : P..... Dionyssis
>> From: ……@hol.gr
>>
>>
>> Contact from P….. Dionyssis (……@hol.gr)
>>
>> Dear sirs,
>> On December 20 th 2006 I purchased one of your products , the amplifier
>> ADVANCE ACOUSTIC MAP305 DA and from the very first moment of use I noticed
>> a very annoying noise (like hhhhrrrtzzzzz) when I try to increase or
>> decrease the volume.This noise is coming mainly from the right speaker and
>> it happens usually at low levels of volume. To be more specific I could say
>> that it happens between position 6 until position 9 of the potentiometer (if
>> we think the potentiometer as an analogue clock).
>> The local distributor told me that the reason for this malfunction might be
>> the excessive quantity of oil in the poteniometer and the wrong (vertical)
>> position of the amplifiers during their transportation. He also told me
>> that maybe after some days of use, the problem should disappear.
>> Unfortunately after 20 days of use the problem remains the same.
>> I suppose I could ask the replacement of the amplifier with a new one (from my local
>> distributor) but I am afraid that the new one might have the same problem
>> as well.
>> Today (January 8th 2007 ) the distributor told me that he is expecting from
>> day to day new potentiometers from you in order to replace the
>> malfunctioning potentiometer of my amplifier.
>> Needless to say that I am quite disappointed from the whole matter
>> especially from a new company that it's trying to find its way in the hi-fi
>> market.
>> I would like to know what is your opinion of all these.
>> I am waiting for your answer.
>> Thank you
>>
>> P..... Dionyssis
>> Athens
>> Greece
>> e-mail address:
[email protected]
>>
>> --
>> Language: en
>> From IP : 89.210.35.74
>> Sent at : Mon, 08 Jan 2007 16:22:18 +0100
Dear Mister P..... Dionyssis,
First of all we wish you and your family a Happy New Year.
Thanks a lot for your Advance Acoustic products interest.
Our Greek Advance Acoustic Distributor asked for MAP305DA potentiometers and they will be shipped today, so they inform you as soon as they receive them.
We are very happy to work with the Spectrum Company, a very serious company and we know that everyday they are working very hard to the development of the Advance Acoustic brand and satisfaction of their customers.
So we are very sorry for the inconvenience you met, and be sure that all the Advance Acoustic team ( Greece and France) is doing the maximum to satisfy you as soon as possible.
Your MAP305DA has apparently a faulty potentiometer. So it will be changed now very quickly and after we are sure that you could appreciate the product.
As we are a french brand, our products are first introduced on our market and this permits us to be informed very quickly if one of our products have a problem or not. At this time, it’s a positive situation for us in this matter. Quality of the products and satisfaction of customers are our aim priorities. So we are day after day working on product improvements .
Thanks a lot for your support.
Remaining at your disposal for any question,
Best regards
Juliette SHIGO
ADVANCE ACOUSTIC
13, Rue du Coq Gaulois
77 257 Brie Comte Robert Cedex
France
Tél : 0033 160 625 849
Fax : 0033 160 625 841
Mail : [email protected]
Le 8/01/07 17:50, « [email protected] » <[email protected]> a écrit :
Μήπως όλοι οι ατυχήσαντες αγοραστές θά'πρεπε να στείλουν κάποια e-mail έστω και μόνο για ενημέρωση;
Τα ορθογραφικά μας πρέπει να τα διορθώνουμε "Βασιλιά" μου...
