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Να η απαντηση της amazon, δεν βλεπω να μου δινει λυση...
Amazon.co.uk
Your Account Amazon.co.uk
Message From Customer Service
Hello,
First of all, I'm sorry to hear of the issues you've experienced with the Marketplace Seller ' Blue-Planet '.
We at Amazon.co.uk take pride in our customer service standards and believe that customers who purchase from the Marketplace should be treated with the same degree of service as a customer who's purchased directly from us.
Even though your purchase was made from a Seller, we realise that it may influence your decision to visit our website again.
I've forwarded these details to the relevant team for investigation.
I'd like to thank you for reporting this matter and assure you it'll be treated with the utmost seriousness.
Please note, orders placed with third-party sellers through Amazon.co.uk Marketplace work a little differently than orders fulfilled by Amazon.co.uk. Due to the slightly different nature of Amazon Marketplace orders, it is not possible to process refund from our end.
Normally in this instance we would request you to contact the seller directly to resolve the issue.
In this instance, to help you with this, I've once again sent an e-mail about your order #204-1136045-0309948 to the seller, ' Blue-Planet ', on your behalf requesting to cancel the order and process full refund immediately.
You'll receive a copy of this e-mail shortly. Please allow three business days for the Seller to respond - in most cases, you'll receive a reply much sooner. You'll receive an e-mail when the Seller responds to your query.
Please reply directly to the Seller when the response is received. You can also contact your Seller directly by clicking the "Your Account" link at the top of our site and then the "Your Orders" button. Click "Contact Seller" next to the relevant order.
If the Seller doesn't provide a satisfactory response to your query, or if they don't respond within 3 business days, you can file a claim for the full reimbursement of your order under our A-to-z Safe Buying Guarantee here after:
https://www.amazon.co.uk/gp/a-z-guarantee/submit-claim.html
You can also view the e-mail that was sent to ' Blue-Planet ' in Your Account at the following link:
https://www.amazon.co.uk/gp/communication-manager/outbox.html
Your understanding is much appreciated.
We look forward to seeing you again.